Email : shop@thoughtfol.com

Address: Seattle Washington

Call: + 206 530 7611

At Thoughtfol, we strive to provide our customers with high-quality home goods that meet their expectations. If any product delivered to you is different from what was ordered or is damaged, we offer a hassle-free refund process. We value our customers and are committed to providing excellent service.

Initiate Returns:

To initiate a return, please contact us within 30 days of receiving the product via email at shop@thoughtfol.com or by contacting our customer service team. We will appreciate photo or video evidence of any issue to pass to our Artisans. This helps us assess the damage or discrepancy and process your refund more efficiently. Please do ship the product to the address you receive via email. Return deivery charges to paid by the user unless due to damage.

Refund Process:

Refunds will be processed within 2 weeks from the date of verification. The refund will be issued to the original payment method used for the purchase. Please note that the refund may take some time to reflect in your account depending on your bank or payment processor's processing times.

Non-Refundable Items:

Please note that some items may not be eligible for a refund. This includes personalized or custom-made products, as well as items that have been used, damaged due to misuse, or are not in their original condition.

Customer Satisfaction:

We are committed to providing excellent customer service and ensuring your satisfaction. If you have any questions or concerns about your order, please do not hesitate to contact us. We will be happy to assist you and find a resolution that meets your needs.

Thank you for shopping with Thoughtfol! We appreciate your support and strive to make your experience with us enjoyable and satisfying.